The problem
Click here if you want to go directly to the solution.
After upgrading to Magento 1.9.2.2, or installing security patch SUPEE-6788, it might happen that your customer registration form stops working. After filling in the registration form and submitting it, the page only refreshes without creating a customer account.
The cause
Magento 1.9.2.2 adds a hidden form field with the form_key to the registration form:
<input type="hidden" name="form_key" value="<?php echo Mage::getSingleton('core/session')->getFormKey() ?>" />
If you don’t add this line, the form will not be processed. A lot of themes update the register.phtml files, so upgrading Magento will not override these files and add the form_key field.
The solution
Add the following code to the register.phtml file used in your shop (between the <form></form> tags)
<input type="hidden" name="form_key" value="<?php echo Mage::getSingleton('core/session')->getFormKey() ?>" />
The default register.phtml files are located in:
app/design/frontend/base/default/template/customer/form/register.phtml
app/design/frontend/base/default/template/persistent/customer/form/register.phtml
If you use the rwd template, there is only one file to update:
app/design/frontend/rwd/default/template/persistent/customer/form/register.phtml
It still doesn’t work
Lots of 3rd party extensions also override the register.phtml files. To locate which template is used in your shop, you can simply enable Template Path Hints in the Magento configuration. Once you have located the culprit, update it as described above. Make sure you clear your cache after you update the template files.
Reset password form doesn’t work
Yes, the reset password form is also updated. The default file is located at
app/design/frontend/base/default/template/customer/form/resetforgottenpassword.phtml
The rwd file is located at
app/design/frontend/rwd/default/template/customer/form/resetforgottenpassword.phtml
Thanks for this – resolved my issue whereby people were not able to create a new account after upgrading to 1.9.2.2.
Cheers,
Thanks for the info, I solved the problem in view of laptop, but does not work on smartphone or tablet
Any ideas? (I modified all files “register.phtml” on the server)
thus leaving the code:
<form action="getPostActionUrl() ?>” method=”post” id=”form-validate”>
<input type="hidden" name="form_key" value="getFormKey() ?>” />
Very helpful. Thank you for sharing, this solved problems we had after upgrading to 1.9.2.2
Best regards
Many thanks for posting this. It’s much appreciated
Thank you, solved a big issue!
Many Thanks !
You saved my time. My problem was due to inchoo socialconnect module overriding the template file. I added this:
<input type="hidden" name="form_key" value="getFormKey() ?>” />
inside form section of this file: app/design/frontend/mytheme/default/template/inchoo/socialconnect/customer/form/register.phtml
And all is fine now.
Thanks again !
I want to kiss your ass for thankyou.
THANK YOU VERY MUCH!
Thanks a lot!
This Problem has taken me 4 hours until i found this solution.
Marv
Hi, thank You for posting this, although I need some more help.
Where exactly do I have to paste the code?
Because in both files I pasted in the lower part of the file just above and it didn’t have any affect.
And there are no register files in my template folders.
I hope someone can tell me where to exactly paste the code, and in what line.
Thanks in advance 😉
Hi Fuzzy,
You should enable Template Path Hints through System => Developer => Debug. Then, in the frontend, you will see which template is used to display the registration form.
Thank You so much! it worked 😀
thanks to save my time
Really Helpful Information. i had same issue. Thanks for your help.
Keep Posting Such a valuable articles. i hope you will keep posting magento2 articles.
I had the same issue with blank form result after submitting.
I’m running Magento 1.9.1 and this fix worked like charm!!
Thanks you saved the day!
Worked.
Thanks a lot for saving my time!
thanks bro, i was running into this problem too
much appreciated
You are lifesaver. Thanks a lot
Gracias amigo.
Thanks!
app/design/frontend/base/default/template/opc/customer/form/register.phtml – this was mine issue because of IWD Onepage Checkout
Hello, i have the same issue with the IWD one page, and work for register, but don’t work in forgotpassword, do you have the same issue? do you know how solve it?
I really apreciate your help
THANK YOU!!!
thank you a lot.
I think if you need find your template all register.phtml in you template.so change ,you can success
hi i didnt got result any one pls help me………………….
Awesome, it is working properly!
Worked perfectly. Thanks so much!
can u pls share ur screen shots of about this error
Not working for me too, still I am not able to see customer details from back end and not able to create a new account from the front end. Plz look into this.
Thanks in advance.
Regards
Tinku
You saved my day!!!!
If I ever meet you in real life, I will buy you a beer ^^
Great Solution! Thanks fpor the hint that some templates overwrite the register.phtml.
It solved in part.
Create a new customer via Login toplink, works fine.
But via “mywebsite.com/customer/account/create” link, dosen’t work.
Thanks, It worked! 🙂
Thanks. Added the code line to both register.php files and it fixed it.
Thanks for the solution.It helped to fix problem in my website quickly.
This worked for me. It didnt work at first but them i put template path hints on and went to the registration page and i saw that the register.phtml that was being used was in the persistant directory in my theme folder, not the one in base/default as this article explains.
Thanks for this article. It’s ridiculous how many bugs there are in magento. Just noticed that my register form wasn’t working and was probably why I haven’t had many orders on my site recently. At least now, within minutes of finding your article, it’s all fixed. Kudos to you on the clarity of your article. Big help!
I had no ideia of how to solve this issue, your post solved my problem instantly! Thank you!!!
hi, i am using magento 1.7.0.2 version and on checkout page you have registere form but it does not work.
i tried to put <input type="hidden" name="form_key" value="getFormKey() ?>” />
into app/design/frontend/rwd/default/template/persistent/customer/form/register.phtml
but it did not work,can please someone help me?
Thanks, It worked! 🙂
Excellent!
Still not working by me. Can somebody help me please!
Thank you for the code, it works great.
Code can be put right before close to the end of the file, around line 182 .
Super usefull, thanks.
Thanks a lot \o/
you saved my day!!!
Thiago, Brazil – SP
Thank you so much !
Works for me, Thanks 😀
Rafael, Brazil – BA
Many thanks for the code, now all works very fine. I pasted the code before in the final part of the page.